Knowledge Base

The software cannot detect the machine when it is connected to the computer via USB.

The lid-open detection / Hall sensor fails, causing false alarms or preventing startup.

The fan does not spin, or makes unusual noise while spinning.

The power adapter indicator light is off and the machine cannot be powered.

The machine cannot power on or does not respond, likely due to a mainboard failure.

The emergency stop button cannot be reset after being pressed, or it does not work.

The honeycomb bed / work platform is deformed or damaged.

The glass piece on the laser head (protective lens) is broken.

The machine enclosure is deformed, cracked, or damaged.

The laser protective cover is cracked or broken, which affects safety.

The pattern shifts or misses steps during engraving because the motor is losing steps.

Guide rail wear causes unstable movement, or the rail is damaged.