Knowledge Base

Incorrect unit settings in the software (mm/inch) cause size or position abnormalities.

The engraving file format is not supported by the software.

Incorrect engraving parameter settings cause abnormal engraving results.

The preview in the software displays abnormally (blank, garbled, or misaligned).

The engraving file cannot be imported into the software.

The software version is incompatible with the machine or operating system and cannot be used normally.

The device driver installation fails and cannot complete.

The engraving software crashes, freezes, or stops responding during use.

The computer or software cannot recognize the machine at all.

The port selection in the software is abnormal and the machine port cannot be detected.

The machine's WiFi connection fails and it cannot connect to the hotspot or network.

The phone cannot connect to the machine wirelessly.