📚 Articles 31 results
Incompatible Software Version Knowledge Base
The software version is incompatible with the machine or operating system and cannot be used normally.
PC Software: CutLabX Tutorial
Watch the tutorial video below in your preferred language.🇬🇧 English🇩🇪 Deutsch🇫🇷 Français🇪🇸 Español
L8 Software Manual Download
Download "L8 Software Manual" in your preferred language.🇬🇧 EnglishDownload (PDF)
Software Operation Video Tutorial
Watch the tutorial video below in your preferred language.🇬🇧 English — JL7🇬🇧 English — L8
Software Crash / Not Responding Knowledge Base
The engraving software crashes, freezes, or stops responding during use.
PC Software: LightBurn & LaserGRBL Tutorial
Watch the tutorial video below in your preferred language.🇬🇧 English🇩🇪 Deutsch🇫🇷 Français🇪🇸 Español
Laser Engraver Software Error Messages and Solutions Download
Download "Laser Engraver Software Error Messages and Solutions" in your preferred language.🇬🇧 EnglishDownload (PDF)🇩🇪 DeutschDownload (PDF)🇪🇸 EspañolDownload...
PC Software: LightBurn & LaserGRBL (Unlisted, Bilingual Subtitles) Tutorial
Watch the tutorial video below in your preferred language.🇬🇧 English
Port Detection Failed Knowledge Base
The port selection in the software is abnormal and the machine port cannot be detected.
Abnormal Preview Display Knowledge Base
The preview in the software displays abnormally (blank, garbled, or misaligned).
Unsupported File Format Knowledge Base
The engraving file format is not supported by the software.
File Import Failed Knowledge Base
The engraving file cannot be imported into the software.
Incorrect Unit Settings Knowledge Base
Incorrect unit settings in the software (mm/inch) cause size or position abnormalities.
Duplicate Cutting Knowledge Base
The same path is cut or engraved twice.
Cannot Connect to Computer (USB) Knowledge Base
The software cannot detect the machine when it is connected to the computer via USB.
Device Not Recognized Knowledge Base
The computer or software cannot recognize the machine at all.
X/Y Axis Not Moving Knowledge Base
The X or Y axis does not move after the machine is powered on.
Multi-Machine Coordination Issues Knowledge Base
Problems with coordination or conflicts occur when multiple machines work at the same time.
Unstable Laser Power Knowledge Base
The laser power fluctuates during engraving, causing inconsistent depth.
Laser Module Not Emitting Knowledge Base
The laser head does not emit light after the machine is powered on, so engraving cannot be performed.
Recognition Suddenly Fails After Changing Material Knowledge Base
Recognition works on one material but suddenly fails after switching to another — stainless steel and glass have very different reflectivity, so one set of r...
Camera Recognition Fails on Reflective Materials Knowledge Base
On mirror-finish materials such as stainless steel or glass, the camera preview looks overexposed, the contour edges disappear, template matching fails, or t...
Driver Installation Failed Knowledge Base
The device driver installation fails and cannot complete.
LaserGRBL Download
Download "LaserGRBL" in your preferred language.🪟 WindowsDownload (Windows)
Firmware Update Tool Download
Download "Firmware Update Tool" in your preferred language.🪟 WindowsDownload (Windows)🍎 macOSDownload (macOS)
WiFi Connection Failed Knowledge Base
The machine's WiFi connection fails and it cannot connect to the hotspot or network.
LightBurn Download
Download "LightBurn" in your preferred language.🪟 WindowsDownload (Windows)🍎 macOSDownload (DMG)
CutLabX Download
Download "CutLabX" in your preferred language.🪟 WindowsDownload (Windows)🍎 macOSDownload (macOS)
CH340 Driver Download
Download "CH340 Driver" in your preferred language.🪟 WindowsDownload (ZIP)🍎 macOSDownload (DMG)Download (PKG)
Incorrect Engraving Parameters Knowledge Base
Incorrect engraving parameter settings cause abnormal engraving results.
Cannot Connect to Phone (Wireless) Knowledge Base
The phone cannot connect to the machine wirelessly.
