Knowledge Base

A purchased part is incompatible with the machine.

The user cannot install a part, or finds it difficult.

A part arrives damaged, or becomes damaged during use.

Accessories are found missing after receiving the product.

The machine needs calibration (focus, level, belt, etc.) but the user does not know how.

The user does not know how to replace consumables (laser module, belt, etc.).

The user does not know the correct way to clean and maintain the machine.

Problems with coordination or conflicts occur when multiple machines work at the same time.

The user does not understand the emergency stop operation, or cannot recover after an emergency stop.

The user cannot focus correctly, resulting in poor engraving results.

The material is placed unevenly or shifted, causing abnormal engraving.

Accessories are damaged or malfunction due to improper operation.