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Feature Support

Yes, the LE400Pro engraver supports SVG files when used with LaserGRBL. However, if you are using CutLabX, it does not natively support SVG—you may need to convert the file to a compatible format (such as DXF, PNG, or JPG) before importing.
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The L2 10W laser engraver is not designed to engrave bare/uncoated metal directly due to power limitations. However, you can engrave on coated or anodized metals (such as blackened stainless steel, painted metal, or powder-coated surfaces) by adjusting settings like power, speed, and multiple passes.
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Yes! You can operate the L2 engraver entirely from your smartphone using either of the supported apps (MKSLaser or CutLabX). This allows you to:
✔ Transfer designs
✔ Adjust engraving settings (power, speed, etc.)
✔ Start, pause, or stop jobs remotely
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Technical Specifications

Yes! The L8 laser engraver delivers ultra-fine precision with a 0.01mm dot size, enabling:
✔ Extremely detailed engravings (even on small or intricate designs)
✔ Smooth curves and sharp edges without pixelation
✔ Professional-grade results on wood, acrylic, leather, and more
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The L8 laser engraver can engrave coated stainless steel (e.g., painted or anodized), but cutting bare 0.15mm stainless steel is not recommended. Which can damage the lens or laser module.
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The L8 MAX 20W supports adjustable engraving heights through different configurations:
1. Standard Setup (with honeycomb panel)
● Max height: 25mm
2. With Riser Extensions (1 honeycomb panel)
● Max height: 78mm
3. Honeycomb Panel Removed + Stand Lowered
● Max height: 100mm
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For optimal performance and safety, we recommend using the original cables. If you need longer replacements, please contact our customer service and specify which cable so they can provide compatible specs or alternatives.
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Yes, the L2 laser engraver is capable of cutting acrylic, all acrylic sheets up to 7 mm. If your material is black, you don't need to blacken it, just cut it directly.
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Engraving Area Specifications:
● 300 x 300mm Standard Work Area
● Fits most common projects
● Compatible with our honeycomb panel & rotary attachment.
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✅ Yes! The L2 Max 10W works perfectly on cast acrylic, except:
⚠ Transparent/White Acrylic Needs Prep:
• Paste colored paper behind
• Or paint surface black.
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📌 Currently no dedicated tutorials, but here's how to start:
● Use the manual's parameter sheet for leather settings
● Test first on scrap material
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This laser engraver features advanced point compression technology that delivers an ultra-fine 0.01mm square focus for high precision engraving.
The result is smoother, faster, and more accurate engraving. 
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The same L2 Max model with an protective shield is available in 10W and 20W laser power options. The price varies depending on the laser power—please check our official website for detailed pricing.
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Sorry, the JL7 laser engraver is not designed for cutting metal materials, but it can engrave coated/painted stainless steel.
We appreciate your interest in metal cutting! Our engineering team is actively developing next-generation machines with enhanced capabilities, and your feedback helps guide our innovation.
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For best performance, please use the original power supply. Contact us with your device model and order info for a replacement/purchase.
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❌ The LE400PLUS cannot engrave on the copper sheets.
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✅ Yes, it can engrave (but not cut) these aluminum alloys with proper prep:
⚠ Requirements:
• Matte/sandblasted surfaces work best
• Avoid polished/reflective finishes.
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Please follow the user manual step by step, and there will be a parameter configuration sheet for most materials.
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Yes! The LE400 Pro can engrave stainless steel tumblers, but you’ll need:
✔ A ARot2 rotary roller (sold separately)
✔ Black marking spray/paint (to coat the engraving area for better results)
For curved surfaces like tumblers, the rotary roller ensures even engraving.
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Sorry, the LE400Pro cannot cut these materials. For best results, please refer to the recommended materials list in your manual.
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Sorry, the LE400Pro cannot engrave on solid gold/brass plates. It works best with materials listed in the manual.
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Our laser machine can cut:
Plywood: 1–12 mm thickness
Solid wood: 1–10 mm thickness
The maximum cutting depth depends on material density, laser power, and proper focus adjustment.
Replacement Lenses:
We offer genuine replacement lenses for all maintenance needs.
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Plywood from 1mm to 12mm and solid wood from 1mm to 10mm can be cut with this machine. Its high performance determines its working intensity. However, it is not recommended to engrave on irregular surfaces as it is difficult to achieve good effects.
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❌ No native color engraving - This laser system cannot directly create colored marks as it works by material removal/ablation rather than pigment deposition.
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✅ Yes, our laser system can effectively mark stone surfaces.
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✅ Yes! With proper preparation, your L2 can create beautiful mirror engravings by blackening the mirror with a maker pen before engraving.
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We regret to inform you that our LE400Pro laser engraver is not suitable for cutting glue foils, as this type of material may release toxic fumes or pose a fire hazard during laser processing. These risks could compromise operator safety, equipment integrity, and overall performance.
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For details, check the Machine Guide: www.woxcker.com/pages/machine-guide.
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Check out our Software Guide and Machine Guide for helpful tips:
https://www.woxcker.com/pages/software-guide
https://www.woxcker.com/pages/machine-guide
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Accessory

While we don't sell air purifiers, your L8 Max already includes an air assist system for basic ventilation and dust control.
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No, the basic version of the L2 does not include a rotary roller (cradle) in the package.
But it supports our optional rotary roller accessory, which is perfect for engraving cylindrical objects like bottles, tumblers, and glasses.
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No, the basic package for L2 only include the main engraver unit, but you may need to purchase these essential accessories separately:
✔ Honeycomb panel (for better cutting performance and material support)
✔ Air assist (for cleaner cuts on certain materials)
✔ Rotary roller-AROT5&AROT8(for cylindrical objects)
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The Woxcker L2 MAX 5.5W (basic Amazon version) does not include an air assist module, but the machine supports one. We sell compatible air assist modules separately.
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The correct size for your L2 Max is 330mm x 330mm. If yours is too big, this size should fit perfectly!
Don’t worry—your computer won’t blow up (those rumors are exaggerated!).
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Don't worry, the goggles supplied with your JL7 engraver are safe for basic use.
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No, the basic version of the JL7 does not come with a rotary roller, but it fully supports a compatible rotary roller accessory, which allows you to engrave on cylindrical objects like bottles, cups, and pens.
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Currently, we only offer US/EU air assist kits for the J17. The EU version may work in the UK—check specs or contact customer service for help. We’ll note your interest for UK stock!
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Air Assist helps:
● Improve cutting/engraving quality - Keeps the lens clean and reduces flare-ups
● Protect your machine - Blows away debris and smoke from the work area
● Extend laser life - Prevents residue buildup on optics
● Reduce cleanup - Minimizes soot and marks on materials
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Hello, here are the additional attachments you can purchase for the LE400Pro engraver:
✔ Honeycomb panel (for better cutting performance and material support)
✔ AROT2 rotary roller (for cylindrical objects)
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● 10W Laser Module: Yes! We offer a 10W upgrade for the LE400Pro, which should significantly improve cutting performance.
● 20W Module: Unfortunately, we don’t currently support 20W upgrades for the LE400Pro.
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Sorry, the LE400Pro doesn’t support riser attachments.
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The KENTOKTOOL LE400Pro can support an air assist module if your laser has the adapter base. You may need to purchase the air assist kit separately.
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Yes! The ARot2 roller works with the JL7 when using its included connection cable.
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We can't confirm if our rotary roller works with the Longer B1 36W (non-WOXCKER machine).
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Software Issue

For Windows:
✔ LightBurn (paid) - Best for advanced features & precision
✔ LaserGRBL (free) - Good for basic needs
For macOS:
✔ LightBurn only (paid) - Top choice for Mac users
For Mobile:
✔ MKSLaser App (free) - Handy for simple projects
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1. Check if the X/Y limit switch spring is released.
2. Check if the terminals of the X/Y limit switch wire are loose, broken, or damaged and touching metal.
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To assist us in resolving your issue promptly, kindly contact our support center at service@woxcker.com
Please include a detailed video of the problem along with your order number for reference. We appreciate your cooperation and thank you for your patience!
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To assist us in resolving your issue promptly, kindly contact our support center at service@woxcker.com
Please include a detailed video of the problem along with your order number for reference. We appreciate your cooperation and thank you for your patience!
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Please don't remove the red shield, it's dangerous.
To assist us in resolving your issue promptly, kindly contact our support center at service@woxcker.com
Please include a detailed video of the problem along with your order number for reference. We appreciate your cooperation and thank you for your patience!
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To assist us in resolving your issue promptly, kindly contact our support center at service@woxcker.com
Please include a detailed video of the problem along with your order number for reference. We appreciate your cooperation and thank you for your patience!
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For a comprehensive guide to software error solutions, please reach out to our customer service.
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1. Check if the X/Y limit switch spring is released.
2. Check if the terminals of the X/Y limit switch wire are loose, broken, or damaged and touching metal.
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To assist us in resolving your issue promptly, kindly contact our support center at service@woxcker.com
Please include a detailed video of the problem along with your order number for reference. We appreciate your cooperation and thank you for your patience!
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Yes, because they use the same COM port. If you are using another software, select the initial software COM port to other ports, and you don't need to close the software.
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To assist us in resolving your issue promptly, kindly contact our support center at service@woxcker.com
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To assist us in resolving your issue promptly, kindly contact our support center at service@woxcker.com
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Operation

Yes! Keep your LE400Pro plugged in during operation for consistent performance. Unplug only when not in use for extended periods.
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To assist us in resolving your issue promptly, kindly contact our support center at service@woxcker.com
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Yes! Here’s how:
● Open two instances of your engraving software (e.g., LightBurn).
● Connect each LE400Pro to a different USB port.
● Assign unique COM ports if prompted.
Both machines will work in parallel without interference.
● Adjust power and speed settings according to your material thickness
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To set up your LE400 PRO for cutting wood:
1. Please ensure you're using the correct mode:
● "M3" mode is for cutting
● "M4" mode is for engraving
2. For optimal cutting results:
● Always refer to the recommended parameter configuration in the user manual
● Adjust power and speed settings according to your material thickness
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To assist us in resolving your issue promptly, kindly contact our support center at service@woxcker.com
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The "Fire" light is an alarm indicator – it will turn bright red only if the system detects flames during engraving. A dim or inactive light means no fire is detected (normal operation).
Note: Always monitor your machine during use, as the sensor may not catch all flare-ups immediately.
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We’re thrilled you’ve joined the WOXCKER family! Here’s where to find trusted resources:
🔹 About Our Company:
https://www.woxcker.com/pages/about-woxcker
🔹 L8 Max Setup & Support:
https://www.woxcker.com/pages/support
Pro Tip: Bookmark these links for quick access. Happy engraving! 🎨
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This machine is ready to use after installation – just follow the manual’s steps to install the driver and software. No special base required for basic engraving.
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The L2 laser engraver does not display a physical outline before engraving. However, you can preview the engraving area in the software—the center of the previewed image corresponds to the actual engraving position. This helps you align your design accurately.
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The JL7 laser engraver supports direct image engraving from your phone, but the acceptable file formats may vary depending on the software you're using. For best results, please refer to the user manual for the recommended file types (e.g., JPG, PNG, etc.). 
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To assist us in resolving your issue promptly, kindly contact our support center at service@woxcker.com
Please include a detailed video of the problem along with your order number for reference. We appreciate your cooperation and thank you for your patience!
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To assist us in resolving your issue promptly, kindly contact our support center at service@woxcker.com
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💡Quick Method:
● Use a black marker or black powder only on the area to be engraved (absorbs laser energy better).
❓Why?
● Prevents laser reflection off smooth glass surfaces.
● Ensures crisp, clean results.
🗒Tip: Wipe off excess residue after engraving!
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