📚 Articles 60 results
Troubleshooting for WOXCKER Laser Engraver Download
Download "Troubleshooting for WOXCKER Laser Engraver" in your preferred language.🇬🇧 EnglishDownload (PDF)🇩🇪 DeutschDownload (PDF)🇪🇸 EspañolDownload (PDF)🇫🇷 F...
Camera Image Not Sharp / Wrong Focus Knowledge Base
The camera image looks soft and the edges are not crisp, so recognition is unstable. Galvo machines have an extremely shallow depth of field, and the materia...
Camera Image Is Blurry or Hazy Knowledge Base
The camera preview is blurry or hazy with localized light spots, so auto-recognition cannot lock onto the contour. Reflective materials are extremely sensiti...
Multi-Machine Coordination Issues Knowledge Base
Problems with coordination or conflicts occur when multiple machines work at the same time.
Recognition Suddenly Fails After Changing Material Knowledge Base
Recognition works on one material but suddenly fails after switching to another — stainless steel and glass have very different reflectivity, so one set of r...
Recognition Fails or Frame Is Misplaced When Material Is Not Fixed Knowledge Base
Recognition succeeds the first time but the frame lands in the wrong position after engraving, or results vary within the same batch. Tilted or loosely place...
Blurry Edges Knowledge Base
The engraved pattern edges are blurry and not sharp.
Device Not Recognized Knowledge Base
The computer or software cannot recognize the machine at all.
Camera Recognition Fails on Reflective Materials Knowledge Base
On mirror-finish materials such as stainless steel or glass, the camera preview looks overexposed, the contour edges disappear, template matching fails, or t...
Burnt Cut Edges Knowledge Base
The cutting edges turn black and burnt.
Incomplete Cutting Knowledge Base
The material is not fully cut through during cutting.
Part Compatibility Issues Knowledge Base
A purchased part is incompatible with the machine.
Third-Party Consumable Compatibility Knowledge Base
The user asks whether third-party consumables are compatible.
Damaged Work Platform Knowledge Base
The honeycomb bed / work platform is deformed or damaged.
Consumable Replacement Guide Knowledge Base
The user does not know how to replace consumables (laser module, belt, etc.).
Damaged Laser Cover Knowledge Base
The laser protective cover is cracked or broken, which affects safety.
Homing / Limit Switch Failure Knowledge Base
The machine cannot home properly, or goes out of range while homing.
Power Adapter Failure Knowledge Base
The power adapter indicator light is off and the machine cannot be powered.
Deformed or Damaged Enclosure Knowledge Base
The machine enclosure is deformed, cracked, or damaged.
Incorrect Laser Focus Knowledge Base
The engraved pattern is blurry and the edges are unclear due to incorrect focus.
Duplicate Cutting Knowledge Base
The same path is cut or engraved twice.
Cleaning & Maintenance Guide Knowledge Base
The user does not know the correct way to clean and maintain the machine.
Difficulty Focusing Knowledge Base
The user cannot focus correctly, resulting in poor engraving results.
Material Burned Through Knowledge Base
The laser burns through the material when it should not.
Port Detection Failed Knowledge Base
The port selection in the software is abnormal and the machine port cannot be detected.
Worn or Damaged Guide Rail Knowledge Base
Guide rail wear causes unstable movement, or the rail is damaged.
Calibration Requirements Knowledge Base
The machine needs calibration (focus, level, belt, etc.) but the user does not know how.
Material Placement Issues Knowledge Base
The material is placed unevenly or shifted, causing abnormal engraving.
Abnormal Preview Display Knowledge Base
The preview in the software displays abnormally (blank, garbled, or misaligned).
Fan Not Spinning / Noisy Fan Knowledge Base
The fan does not spin, or makes unusual noise while spinning.
Broken Window Lens (Glass) Knowledge Base
The glass piece on the laser head (protective lens) is broken.
Jerky / Rough Movement Knowledge Base
The X/Y axis moves jerkily and roughly, affecting engraving quality.
Cannot Connect to Phone (Wireless) Knowledge Base
The phone cannot connect to the machine wirelessly.
Not Engraving Knowledge Base
The machine runs but the laser does not emit light, leaving no engraving marks.
Missing Parts (Screws / TF Card, etc.) Knowledge Base
Accessories are found missing after receiving the product.
Unsupported File Format Knowledge Base
The engraving file format is not supported by the software.
Distorted Pattern Knowledge Base
The engraved pattern is distorted or out of proportion.
Inconsistent Engraving Depth Knowledge Base
The same pattern is engraved with inconsistent depth.
Recommended Consumables Knowledge Base
The user asks which consumables are recommended.
Loose or Broken Belt Knowledge Base
A loose belt causes inaccurate positioning, or the belt is broken.
Crooked Cutting Lines Knowledge Base
The cutting lines are not straight and appear curved.
Improper Accessory Handling Knowledge Base
Accessories are damaged or malfunction due to improper operation.
Incompatible Software Version Knowledge Base
The software version is incompatible with the machine or operating system and cannot be used normally.
Software Crash / Not Responding Knowledge Base
The engraving software crashes, freezes, or stops responding during use.
Emergency Stop Button Malfunction Knowledge Base
The emergency stop button cannot be reset after being pressed, or it does not work.
Damaged Parts Knowledge Base
A part arrives damaged, or becomes damaged during use.
Part Installation Issues Knowledge Base
The user cannot install a part, or finds it difficult.
X/Y Axis Not Moving Knowledge Base
The X or Y axis does not move after the machine is powered on.
Unusual Noise During Movement Knowledge Base
The X/Y axis makes unusual noise (squeaking or rubbing) during engraving.
Consumable Replacement Frequency Knowledge Base
The user asks how often consumables (such as the laser module) should be replaced.
Incorrect Unit Settings Knowledge Base
Incorrect unit settings in the software (mm/inch) cause size or position abnormalities.
Driver Installation Failed Knowledge Base
The device driver installation fails and cannot complete.
Laser Module Aging / End of Life Knowledge Base
After long-term use, laser power drops noticeably and engraving becomes shallow.
Sensor Malfunction Knowledge Base
The lid-open detection / Hall sensor fails, causing false alarms or preventing startup.
Mainboard / Control Board Failure Knowledge Base
The machine cannot power on or does not respond, likely due to a mainboard failure.
Incorrect Engraving Parameters Knowledge Base
Incorrect engraving parameter settings cause abnormal engraving results.
Emergency Stop Operation Knowledge Base
The user does not understand the emergency stop operation, or cannot recover after an emergency stop.
File Import Failed Knowledge Base
The engraving file cannot be imported into the software.
Stepper Motor Losing Steps Knowledge Base
The pattern shifts or misses steps during engraving because the motor is losing steps.
Unstable Laser Power Knowledge Base
The laser power fluctuates during engraving, causing inconsistent depth.
