The software cannot detect the machine when it is connected to the computer via USB.
Troubleshooting Steps
- Make sure you are using the original data cable that supports data transfer (some cables only charge).
- Try a different USB port on the computer (prefer a direct port on the machine, avoid USB hubs).
- Check that the device driver is installed correctly.
- Restart both the machine and the computer, then reconnect.
- If it still cannot connect, try another computer to rule out a computer-side issue.
